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SIAM E-BOOK
principles and practices for service integration and management
Niklas Engelhart, Peter McKenzie, Dave Armes, Peter Wiggers
€ 48,34
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Omschrijving
The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach.
Service Integration is the set of principles and practices, which facilitate that collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model.
SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service.
This is the first book that describes the concepts of SIAM. It is intended for:
• ITSM professionals working in integrated multi-sourced environments;
• Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment;
• Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers’ business and users;
• Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.
Service Integration is the set of principles and practices, which facilitate that collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model.
SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service.
This is the first book that describes the concepts of SIAM. It is intended for:
• ITSM professionals working in integrated multi-sourced environments;
• Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment;
• Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers’ business and users;
• Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.
Specificaties
Betrokkenen
- Auteur(s):
- Uitgeverij:
Inhoud
- Aantal bladzijden:
- 225
- Taal:
- Engels
- Reeks:
Eigenschappen
- Productcode (EAN):
- 9789401805780
- Verschijningsdatum:
- 17/11/2015
- Uitvoering:
- E-book
- Beveiligd met:
- Digital watermarking
- Formaat:
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