IT Service Management from Hell based on Not ITIL

Brian Johnson, Paul Wilkinson

• E-book | Engels | ITSM Library
• A humorous approach to a universally adopted standard. Lees meer

Implementing ISO/IEC 20000 Certification: The Roadmap

David Clifford

• E-book | Engels | ITSM Library
• A quick and accessible guide to a universally adopted standard. This standard is aligned with ITIL which is also very widely known and used. ISO/IEC 2... Lees meer

Service Agreements

Robert Johnston, Robert Benyon

• E-book | Engels | ITSM Library
• Note: This book is available in several languages: Chinese, English. This book provides a more thorough approach to service agreements than available ... Lees meer

ISO/IEC 20000

• E-book | Engels | ITSM Library
• CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the ... Lees meer

capacity management

Adam Grummit

• E-book | Engels | ITSM Library
• Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library... Lees meer

Fundamentos de ITIL® V3

• Paperback | Nederlands | ITSM Library
• Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL v3 has become the industry classic guide on th... Lees meer

Implementing Metrics for IT Service Management

David A. Smith

• E-book | Engels | ITSM Library
• This book "Implementing Metrics for IT Service Management" provides a measurement framework which is based on a continuous improvement lifecycle. The ... Lees meer

ISO/IEC 20000

Leo van Selm

• E-book | Nederlands | ITSM Library
• Dit boek gaat over de (NEN)ISO/IEC 20000 standaard, de internationale standaard voor IT-servicemanagement. Het gaat in op de doelstellingen en de basi... Lees meer

ISO/IEC 20000

Leo van Selm

• Paperback | Nederlands | ITSM Library
• Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish. * Dit boek gaat over de (NE... Lees meer

Frameworks for IT Management

• E-book | Engels | ITSM Library
• Note: This book is available in several languages: Chinese, German, English. An independent and vendor neutral guide to the wide range of management f... Lees meer