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Luis Rubalcaba, « Bridging service experiences and service innovation. A new model for understanding the future of services »
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Kentaro Watanabe, Kirsi Hyytinen and Hannamaija Tuovila, « Challenges in integrating assistive technologies into elderly care services. Comparative study between Japan and Finland »
Bart Kamp and Eduardo Sisti, « Assessing the relationship between ICT services and the manufacturing industry from a meso-economic perspective. Insights from the Basque Country »
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